Welcome to The
Elegance – Your Luxe
Retreat in Ludhiana

Effective Date: [02-05-2025]

Welcome to The Elegance. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://theelegance.co.

1. INFORMATION WE COLLECT
   We may collect personal identification information including, but not limited to:
   - Name
   - Email address
   - Phone number
   - Booking details (check-in/check-out dates, preferences)
   - IP address and browser details
2. HOW WE USE YOUR INFORMATION
   The information we collect may be used to:
   - Facilitate bookings and reservations
   - Improve customer service and experience
   - Send periodic emails about services, promotions, or updates
   - Ensure security and prevent fraud
3. SHARING YOUR INFORMATION
   We do not sell, trade, or rent users’ personal identification information. We may share generic aggregated demographic information not linked to any personal identification information for analytics or marketing purposes.
4. DATA SECURITY
   We implement appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information.
5. THIRD-PARTY SERVICES
   We may use third-party services (e.g., Google Analytics, payment gateways) that collect, monitor, and analyze this type of information to improve our services.
6. COOKIES
   Our website may use “cookies” to enhance user experience. Users may choose to set their web browser to refuse cookies or to alert them when cookies are being sent.
7. YOUR RIGHTS
   You have the right to:
   - Access the personal data we hold about you
   - Request corrections or deletion of your data
   - Opt out of marketing communications
8. CHANGES TO THIS PRIVACY POLICY
   We reserve the right to update this Privacy Policy at any time. We encourage you to review this page periodically.
9. CONTACTING US
   If you have any questions about this Privacy Policy, the practices of this site, or your dealings with us, please contact us at:
   
   The Elegance Hotel
   Email: reservations@theelegance.co
   Phone: +91-854-4854-455

Effective Date: [02-05-2025]

Welcome to The Elegance. By accessing and using our website (https://theelegance.co), you accept and agree to be bound by the terms and conditions described below.

1. BOOKINGS AND RESERVATIONS
   - All bookings are subject to availability.
   - You must provide accurate personal and payment information.
   - A confirmation email will be sent upon successful reservation.
2. CANCELLATION AND REFUND POLICY
   - Cancellations made 48 hours prior to check-in are eligible for a full refund.
   - No refund will be issued for cancellations made within 48 hours of check-in.
   - Refunds, if applicable, will be processed within 7 working days.
3. CHECK-IN AND CHECK-OUT
   - Check-in time: 11:00 AM | Check-out time: 10:00 AM.
   - Early check-in and late check-out requests are subject to availability and additional charges.
4. GUEST RESPONSIBILITIES
   - Guests must adhere to hotel rules and regulations during their stay.
   - The property reserves the right to refuse service to guests who violate policies or behave inappropriately.
5. INTELLECTUAL PROPERTY
   - All content on the website, including text, images, logos, and designs, is the property of The Elegance and is protected by copyright laws.
6. LIMITATION OF LIABILITY
   - We are not liable for any indirect or incidental damages arising from the use of our services or website.
7. THIRD-PARTY LINKS
   - Our website may contain links to third-party websites. We are not responsible for the content or practices of these external sites.
8. CHANGES TO TERMS
   - We reserve the right to update or modify these terms at any time. Continued use of the site after changes constitutes acceptance.
9. GOVERNING LAW
   - These terms shall be governed by and construed in accordance with the laws of India.
10. CONTACT INFORMATION
    If you have any questions regarding these Terms and Conditions, please contact us:
    
    The Elegance Hotel
    Email: reservations@theelegance.co
    Phone: +91-854-4854-455

DISCLAIMER

The information provided by The Elegance (“we,” “us,” or “our”) on our website is for general informational purposes only. All information on the site is provided in good faith; however, we make no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability, or completeness of any information.

Under no circumstance shall we have any liability to you for any loss or damage incurred as a result of the use of the website or reliance on any information provided. Your use of the site and your reliance on any information is solely at your own risk.

The website may contain links to external websites. We do not guarantee the accuracy, relevance, or completeness of any information on these external websites.

COOKIE POLICY

This Cookie Policy explains how The Elegance uses cookies and similar technologies to recognize you when you visit our website.

1. WHAT ARE COOKIES?
   Cookies are small data files placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and to provide reporting information.
2. HOW WE USE COOKIES
   We use cookies to:
   - Improve website functionality and performance
   - Analyze website traffic using tools like Google Analytics
   - Personalize your experience and remember preferences
3. TYPES OF COOKIES WE USE
   - Essential Cookies: Necessary for the website to function properly.
   - Analytical Cookies: Help us understand how visitors interact with the website.
   - Functional Cookies: Allow the site to remember user choices and settings.
4. MANAGING COOKIES
   You can control or delete cookies through your browser settings. However, disabling cookies may affect the functionality of this website.
5. CHANGES TO THIS COOKIE POLICY
   We may update this policy from time to time. Please review it periodically for any changes.
   If you have any questions about our use of cookies, please contact us at: reservations@theelegance.co